--- title: EVSE | ActewAGL evEnergy Plans --- [![EVSE generic-3](https://explore.evse.com.au/hubfs/EVSE%20generic-3.png)](https://explore.evse.com.au/evse.com.au?hsLang=en) [![Official Logo](https://explore.evse.com.au/hubfs/Official%20Logo.png)](https://evse.com.au/) Exclusive offer for ActewAGL customers ![EVSE](https://explore.evse.com.au/hubfs/EVSE%20generic-3.png)     ActewAGL evEnergy Plans [Products](https://explore.evse.com.au/evse-actewagl-evenergy-plans#products) [Getting Started](https://explore.evse.com.au/evse-actewagl-evenergy-plans#getting-started) [FAQ](https://explore.evse.com.au/evse-actewagl-evenergy-plans#faq) [Shop Now](https://explore.evse.com.au/evse-actewagl-evenergy-plans#products)   ActewAGL # The Complete Home Charging Package Take an ActewAGL evEnergy plan and choose EVSE to install your home EV charger, to benefit from the best combination of at-home charging with great value energy rates. [View Products](https://explore.evse.com.au/evse-actewagl-evenergy-plans#products) [Getting Started](https://explore.evse.com.au/evse-actewagl-evenergy-plans#getting-started) ![EVSE\_Residential-7404921](https://explore.evse.com.au/hs-fs/hubfs/EVSE_Residential-7404921.jpg?width=552&height=368&name=EVSE_Residential-7404921.jpg) 10,000+ Happy Customers 2+ Year Warranty Coverage 100% EV Compatible 4.8 ★ Google Rating ActewAGL evEnergy Plans ## Charge for less, every day of the week Pair your EVSE home charger with a dedicated evEnergy plan, for low cost overnight charging and great value rates. ![EV charging at home with an EVSE charger](https://evse.com.au/wp-content/uploads/Family-of-4-scaled.jpg)   ACT EV plan - **12c/kWh** overnight charging between midnight – 6am (available 7 days a week) - **4 hours free #** charging every weekend (12 – 2pm Saturday and Sunday)   NSW EV plan - **8c/kWh** overnight charging between midnight – 6am (available 7 days a week) - Competitive rates at all other times of the day #Available as two hours on Saturdays and Sundays between 12 noon and 2pm (AEST) using electricity imported from the grid and excluding controlled load. [T&Cs and Fair Use Policy apply](https://www.actewagl.com.au/-/media/files/legal/actewaglevenergysavertc-and-fair-use17-july-2025.pdf). Getting Started ## Create your own power-up package ![EVSE home charger installed in a garage](https://evse.com.au/wp-content/uploads/Birds-eye-view-scaled.jpg) 1 Choose your EV charger EVSE offer a range of home chargers to suit all properties. 2 Sign up to an evEnergy plan Access great rates for the whole house and low overnight EV charging rates. 3 Enjoy fuel-less driving Never have to fill up on a petrol forecourt again. Home Chargers ## Wall-Mounted Home Charging Installed on your garage or carport wall, these smart chargers provide the fastest and most convenient way to charge your EV at home. ![Ocular LTE](https://ocularcharging.com.au/wp-content/uploads/2025/11/LTE-Plus.png) ### Ocular LTE Plus Smart Home EV Charger - Charging Speed7kW (single phase) or 22kW (three phase) - Cable6 metre Type 2 tethered cable - SchedulingOff-peak & time-based charging - Solar IntegrationNot available - Dynamic Load ManagementNot available - Weather ResistantIP55 rated — suitable for outdoor installation - Warranty3 Years 7kW Single Phase Charger From $694 $624.60   Need a 22kW charger? 22kW three phase also available Enquire for pricing [Enquire Now →](https://airtable.com/appF14WFYtlByAdea/pagj040YsMHYYccyc/form) MOST POPULAR ![Ocular IQ Home Solar](https://ocularcharging.com.au/wp-content/uploads/2025/11/IQ-Home-Solar-Navbar.webp) ### Ocular IQ Home Solar Solar Smart Charger - Charging Speed7kW (single phase) or 22kW (three phase) - Cable5 metre Type 2 tethered cable OR untethered universal unit - SchedulingOff-peak & time-based charging - Solar Integration3 modes: Fast, Solar Assist, Solar Only - Dynamic Load ManagementCT clamps included — protects your switchboard - Weather ResistantIP55 rated — suitable for outdoor installation - Warranty3 Years 7kW Single Phase Charger From $1,195 $1,075.50   Need a 22kW charger? 22kW three phase also available Enquire for pricing [Enquire Now →](https://airtable.com/appF14WFYtlByAdea/pagj040YsMHYYccyc/form)   ## Want It Fully Installed? EVSE coordinates everything — from site assessment to after-sales care. Free tailored quotes available within 48 hours. [Get a Free Quote Now](https://airtable.com/appF14WFYtlByAdea/pagj040YsMHYYccyc/form?hide_Customer+Type=true&prefill_Customer+Type=recOtOKis9ohXHsM3) Questions ## Frequently Asked Questions Are the chargers compatible with all EVs? Yes. All chargers use the universal Type 2 connector and work with every type 2 EV sold in Australia, including Tesla, BYD, Hyundai, Kia, MG, BMW, Mercedes-Benz, Audi, Porsche, Polestar, Volvo, Volkswagen and more. Should I get a wall-mounted charger or a portable? **Wall-mounted (LTE / IQ Home Solar):** Best if you own your home and want the fastest, most convenient daily charging. Professionally installed and permanently fixed. **Portable:** Ideal for renters, apartment dwellers, or as a travel/backup charger. Plugs into an existing power outlet — no electrician needed. The 10A works with any household socket; the 7kW and 22kW need a dedicated outlet. Which wall-mounted charger should I choose? **Ocular LTE Plus:** Great-value smart charger with Bluetooth app control and scheduling. Best if you don't have solar. **Ocular IQ Home Solar:** Best if you have solar panels (or plan to get them). Includes solar charging modes, dynamic load management, and WiFi app with energy tracking. What's the difference between single phase and three phase? **Single Phase (7kW):** Standard in most Australian homes. Up to 50km range per hour of charge. Perfect for overnight charging. **Three Phase (22kW):** Common in newer homes. Up to 120km range per hour. Ideal for higher daily driving needs. How does the installation process work? After ordering, EVSE contacts you within 24 hours. A licensed electrician provides a quote, and once approved, installation is scheduled at your convenience. Standard installs take 2–4 hours and include up to 15m cable run. All work certified and compliant with Australian standards. Can chargers be installed outdoors? Yes. Both wall-mounted chargers are IP55 rated for weather resistance and designed for Australian conditions — external walls, carports, or optional pedestal mounting. What warranty is included? All wall-mounted chargers come with a **3-year warranty** covering manufacturing defects and hardware failures. EVSE provides direct warranty support Australia-wide. Portable chargers and cables come with a **2-year warranty**. ## Need Help? Our team is ready to help with product questions, orders, and installation enquiries.   ### Email Orders & general support [residential@evse.com.au](https://explore.evse.com.au/cdn-cgi/l/email-protection#a5d7c0d6ccc1c0cbd1ccc4c9e5c0d3d6c08bc6cac88bc4d0)   ### Phone Speak with our team [1300 406 210](tel:1300406210)   ### Website Full product details & specs [evse.com.au](https://evse.com.au) ## Terms & Conditions ✕ ### EVE AUSTRALIA PTY LTD T/A EVSE – TERMS AND CONDITIONS #### Our Disclosures: Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below: We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted. Where we do so, we will refund you using the original payment method used for the order. You may be required to pay our additional costs where you fail to comply with certain provisions in these terms and conditions, for example, where you fail to provide us with access to any premises where we are to install the products at the times agreed between the Parties. If you choose to collect your order, we will only hold your products for 30 days. If you fail to collect your order within this time, we may cancel your order and return your products to our inventory, and make those products available for sale to other customers. Subject to your Consumer Law Rights, our liability under these terms is limited to the price paid by you for the products the subject of the relevant claim, and we will not be liable for Consequential Loss. Nothing in these terms limit your rights under the Australian Consumer Law. #### 1 Introduction (a)  This website (Site) is operated by EVE Australia Pty Ltd T/A EVSE (ABN 95 614 095 644) (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products through the Site. #### 2 Use of the Site (a)  You accept these Terms by placing an order via the Site. (b)  You must not use the Site and/or place an order for products through the Site unless you are at least 18 years old. (c)  When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including: (1)  anything that would constitute a breach of an individual's privacy including uploading private or personal information without an individual's consent) or any other legal rights; (2)  using the Site to defame, harass, threaten, menace or offend any person; (3)  using the Site for unlawful purposes; (4)  interfering with any user of the Site; (5)  tampering with or modifying the Site (including by transmitting viruses and using trojan horses); (6)  using the Site to send unsolicited electronic messages; (7)  using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or (8)  facilitating or assisting a third party to do any of the above acts. #### 3 Orders (a)  You may order products from us as set out on the Site. If you place an order for products on our Site, you are making an order to purchase the product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes). (b)  We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of products to you in accordance with these Terms. (c)  It is your responsibility to check the order details, including selected products, delivery details and pricing, before you submit your order through the Site. (d)  When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered. (e)  Where you have purchased installation services as part of your order, our team will contact you to arrange the installation services. You agree to provide us (and our Personnel) with access to the premises where the product is to be installed (and any facilities at the premises) as is reasonably necessary for us to provide the installation services, free from harm or risk to health or safety, at the times and on the dates reasonably requested by us or as agreed between the Parties. You acknowledge and agree that you may be required to pay our additional costs reasonably incurred as a result of you failing to comply with this clause. (f)  All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products. (g)  If a product is available for back-order, or pre-order only (it is not currently in stock), this will be clearly indicated on our Site. We may display the date that the product is expected to be available for dispatch to you. These dates are an approximation only, and we will not be liable for any delay in the product being available for dispatch or the inaccuracy of the date. (h)  We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order. #### 4 Price and payments (a)  You must pay us the purchase price of each product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in Australian dollars and Australian GST (where applicable) will be set out separately. (b)  You must pay the Price upfront using one of the methods set out on the Site. (c)  You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment. (d)  The payment methods we offer are set out on the Site. We may offer payment through a third-party provider for example, PayPal or eWAY. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. (e)  Where you order the products for delivery outside Australia, you may need to pay custom charges or taxes in addition to the Price. (f)  We may from time to time issue promotional discount codes for certain products on the Site. (g)  To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. (h)  The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition. (i) EVSE retains ownership of any unit that has not been paid in full. Ie where a deposit has been made or where only partial payment of the invoice has occurred. (j) Best Price Guarantee does not apply to products from the following Agency brands: Tesla, Schneider, KEBA, Fronius & Delta due to RRP set by manufacturer. #### 5 Delivery, title and risk (a)  If possible we will deliver the products to the delivery address you provide when making your order. We currently deliver to areas as set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options. (b)  We normally dispatch products within 24 business hours of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. (c)  If you choose to collect your products from our warehouse, we will notify you via email when your products are ready for collection (Collection Notification). You agree to collect your products from the collection location notified in the Collection Notification within 30 days of the date of the Collection Notification. If you fail to collect your products within the agreed period, you acknowledge and agree that we may cancel your order and return your products to our inventory, and make those products available for sale to other customers. We will provide you with a refund of the Price paid by you where we cancel your order in accordance with this clause. (d)  If you need to change the delivery day or delivery address, please notify us immediately in writing. (e)  We deliver the products using a range of delivery methods. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the products at your premises (f)  Title to the products will remain with us until you have paid the Price in full for the products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products. (g)  Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order, or if you have chosen to collect your order, as soon as your collect your products from the collection location. #### 6 Warranty against defects (a)  In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. (b)  In addition to any other rights you may have under the Australian Consumer Law we warrant to you that the product we supply to you will be free from defects for the period of time set out in the warranty documentation supplied with the product (Warranty). (c)  What is a defect? Our Warranty applies to any fault, error or defects in the products arising by reason of improper workmanship or materials (Defect). (d)  What do you need to do to claim the Warranty? Within the warranty period, if you believe you have a product the subject of a Defect you must cease using the product and contact us in writing along with photo and/or video evidence and description of the Defect. If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories, documentation and proof of purchase to the contact details set out below. (e)  Where you return a product as part of a Defect claim you will need to cover any associated costs of you returning the products to us and where we find the product is covered by our Defect we will refund the associated costs of you returning the product to us. (f)  When we receive the products you return, we will assess the alleged Defect and make a determination as to whether the claim is valid under our Warranty. (g)  What will we do if you make a successful claim under our Warranty? We will, at our own cost: (1)  repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or (2)  if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect. (h)  Damage Not covered by our Warranty. The Warranty does not cover any Defect which is caused (or partly caused) or contributed to, by any: (1)  reasonable wear and tear; (2)  act or omission, accident, or negligence by you or any third party not engaged by us (including any third-party installer of the product); (3)  failure on your part to follow any instructions or guidelines (including any manual) provided by us or the manufacturer in relation to the product; (4)  use of the product other than for any application or use specified by us or the manufacturer; (5)  continued use of your product (where such use is not reasonable) after any defect in your product becomes apparent or would have become apparent to a reasonably prudent person; (6)  incorporation or installation of fixtures, appliances or other items into your product; (7)  failure by you to notify us of any defect in your product within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect; or (8)  installation, repair, replacement, maintenance, altering, overhauling or otherwise compromise of the product by you or any person other than us or the manufacturer. #### 7 Australian Consumer Law (a)  We do not accept returns for change of mind or other circumstances. However, you may have rights to a repair, replacement or refund under the Australian Consumer Law. (b)  Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms. (c)  Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us. (d)  Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information. #### 8 Limitations (a)  Despite anything to the contrary, but subject to your Consumer Law Rights, to the maximum extent permitted by law: (1)  neither Party will be liable for Consequential Loss; (2)  each Party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party, including any failure by that Party to mitigate its losses; and (3)  our aggregate liability for any Liability arising from or in connection with the Terms (including the products and/or the subject matter of the Terms) will be limited to, and must not exceed, the portion of the Price paid by you to us for the products the subject of the relevant claim. #### 9 Intellectual property (a)  You acknowledge and agree that any intellectual property (including copyright and trademarks) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the products) (Our Intellectual Property) will at all times vest, or remain vested, in us. (b)  We authorise you to use Our Intellectual Property solely for your own personal use, and in the manner in which it was intended to be used. (c)  You must not, without our prior written consent: (1)  copy, in whole or in part, any of Our Intellectual Property; (2)  reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or (3)  breach any intellectual property rights connected with the Site or the products, including (without limitation) altering or modifying any of Our Intellectual Property; causing any of Our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of Our Intellectual Property. (d)  Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that: (1)  you do not assert that you are the owner of Our Intellectual Property; (2)  unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us; (3)  you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and (4)  you comply with all other terms of these Terms. #### 10 Content you upload (a)  We encourage you to interact with the Site and with us on social media! You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on the Site. We may run campaigns via the Site and via social media that encourage you to post User Content on social media using specific hashtags (#) (Tag). (b)  If you make any User Content available on or through the Site, including on social media using a Tag, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, broadcast, access, or otherwise exploit such User Content on, through or by means of the Site and our social media platforms. (c)  You agree that you are solely responsible for all User Content that you make available on or through the Site, including on social media using a Tag. You represent and warrant that: (1)  you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and (2)  neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site (including on social media) will infringe, misappropriate or violate a third party's intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. (d)  We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content. #### 11 General (a)  Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction. (b)  Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email. (c)  Privacy: We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines. We will handle all personal information that we receive in accordance with our Privacy Policy, available at https://evse.com.au/privacy-policy/ (d)  Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided the Party seeking to rely on the benefit of this clause, as soon as reasonably practical, notified the other Party in writing about the Force Majeure Event and the extent to which it is unable to perform its obligations and uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event. (e)  Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have. (f)  Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent. (g)  Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order. (h)  Governing law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. (i)  Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third-party website linked from the Site, such third party provides the goods and services to you, not us. #### 12 Definitions (a)  Consequential Loss means, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise; any loss or damage that cannot be considered to arise according to the usual course of things from the relevant breach, act or omission, whether or not such loss or damage may reasonably be supposed to have been in the contemplation of the Parties at the time they entered into these Terms as the probably results of the relevant breach, act or omission, and/or, any real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data. The Parties agree that your obligation to pay us the Price under these Terms will not constitute "Consequential Loss". (b)  Force Majeure Event means any event or circumstance which is beyond a Party's reasonable control. (c)  Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgement (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise. (d)  Personnel means any of our employees, consultants, suppliers, subcontractors or agents. For any questions and notices, please contact us at: EVE Australia Pty Ltd T/A EVSE (ABN 95 614 095 644) Address: 14 Millennium Ct, Silverwater, New South Wales 2128, Australia Phone Number: 1300 406 210 Email: sales@evse.com.au Last update: 22 February 2023 © LegalVision ILP Pty Ltd ## Privacy Policy ✕ ### EVE AUSTRALIA PTY LTD T/AS EVSE – PRIVACY POLICY EVE Australia Pty Ltd t/as EVSE (ABN 95 614 095 644) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our website which helps you learn about our product range and allows you to make an account to purchase our products and install our products for your own customers (Services) or when otherwise interacting with you. #### The information we collect Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. The types of personal information we may collect about you include: - Identity Data including first name, middle name, last name, maiden name, title, date of birth, gender, job title, photographic identification, marital status, pronouns and images of you. - Contact Data including billing address, delivery address, email address and telephone number. - Financial Data including bank account and payment card details (through our third party payment processor, Eway). - Transaction Data including details about payments from you to us and other details of products and services you have purchased from us. - Technical and Usage Data including internet protocol (IP) address, your login data, your browser session, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider. - Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities or events. - Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences. - Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience. - Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law. #### How we collect personal information We collect personal information in a variety of ways, including: - Directly: We collect personal information which you directly provide to us, including when you register for an account, through the 'contact us' form on our website or when you request our assistance via email, or over the telephone. - Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries. - From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. See the "Cookies" section below for more detail on the use of cookies. #### Why we collect, hold, use and disclose personal information We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information. | Purpose of use / disclosure | Type of Personal Information | | --- | --- | | To provide our Services to you, including to dispatch and deliver our products to you, or to manage your appointments with us. | ·   Identity Data ·   Contact Data ·   Financial Data ·   Transaction Data | | To contact and communicate with you about our Services including in response to any support requests you lodge with us or other enquiries you make with us. | ·   Identity Data ·   Contact Data | | To contact and communicate with you about any enquiries you make with us via our website. | ·   Identity Data ·   Contact Data | | For internal record keeping, administrative, invoicing and billing purposes. | ·   Identity Data ·   Contact Data ·   Financial Data ·   Transaction Data | | For analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms. | ·   Technical and Usage Data ·   Interaction Data | | For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you. | ·   Identity Data ·   Contact Data ·   Technical and Usage Data ·   Marketing and Communications Data ·   Interaction Data | | To run promotions, competitions and/or offer additional benefits to you. | ·   Identity Data ·   Contact Data ·   Interaction Data ·   Marketing and Communications Data | | If you have applied for employment with us; to consider your employment application. | ·   Identity Data ·   Contact Data ·   Professional Data | | To comply with our legal obligations or if otherwise required or authorised by law. | ·  Any relevant Personal Information | #### Our disclosures of personal information to third parties We may disclose personal information to: - our employees, contractors and/or related entities; - IT service providers, data storage, web-hosting and server providers such as HubSpot and WooCommerce; - marketing or advertising providers; - delivery or logistics providers who deliver our goods to you; - professional advisors, bankers, auditors, our insurers and insurance brokers; - payment systems operators such as PayPal and Eway; - our existing or potential agents or business partners; - sponsors or promoters of any promotions or competition we run; - anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; - courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; - courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; - third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Meta Pixel or other relevant analytics businesses; and - any other third parties as required or permitted by law, such as where we receive a subpoena. Google Analytics: We may have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc.. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google's Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select "ads" to control the settings. On iOS devices with iOS 6 and above use Apple's advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device. #### Overseas disclosure While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles. #### Your rights and controlling your personal information Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services. Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us. Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us. Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication. Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access. Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner. #### Storage and security We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. #### Cookies We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. #### Links to other websites Our website may contain links to other party's websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy. #### Amendments We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy. For any questions or notices, please contact our Privacy Officer at: EVE Australia Pty Ltd t/as EVSE (ABN 95 614 095 644) Email: sales@evse.com.au Last update: 23 January 2023 © LegalVision ILP Pty Ltd ## Returns Policy ✕ This policy sets out the circumstances in which goods or services ("Goods") supplied by EVE Australia Pty Limited ("EVSE Australia") to a customer ("you") will be accepted for return. #### AUSTRALIAN CONSUMER LAW The sale of Goods by EVSE Australia will be subject to certain laws including, without limitation, the Australian Consumer Law ("ACL"). Our Goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act"). #### NO CHANGE OF MIND RETURNS Please choose carefully as EVSE Australia does not accept return of goods because you change your mind or make a wrong decision about EVSE Australia's goods or services. #### ASSESSMENT OF GOODS FOR RETURN EVSE Australia reserves the right to assess the eligibility of Goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All Goods which a customer wants assessed for return must be: - accompanied by proof of purchase from EVSE Australia either by providing a receipt or other proof of transaction; and - unmarked and complete with instruction books and accessories such as remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories supplied as part of the purchase. Please note that it may be necessary for the manufacturer of the Goods to inspect the Goods in order to assess eligibility for return. EVSE Australia will endeavour to procure such assessment within a reasonable time. While Goods are being assessed, EVSE Australia will not be deemed to have accepted the Goods for return. #### WHEN GOODS WILL BE ACCEPTED FOR RETURN Except where required under the ACL or other applicable consumer protection laws or regulations, EVSE Australia will accept Goods for return in accordance with this Returns Policy and only after assessment as set out above, where the Goods are returned in the compliance with 1. and 2. above and: - fail to meet a consumer guarantee under the ACL; or - are subject to any express warranty given by: (a EVSE Australia; or (b) the manufacturer of the goods; and the goods are returned in accordance with the terms of that warranty. #### WHAT HAPPENS WHEN GOODS ARE ACCEPTED FOR RETURN? Subject to any obligation of EVSE Australia at law to the contrary, when EVSE Australia accepts Goods for return: - for a failure to comply with a consumer guarantee which is not a "major failure", EVSE Australia may either: (a) have the goods repaired or provide an identical replacement ; or (b) provide a refund of the amount paid for the goods; within a reasonable time. - for a failure to comply with a consumer guarantee which cannot be remedied or a "major failure" (as defined in the ACL), you may either: (a) reject the goods and choose a refund or identical replacement or one of the same type and similar value (if reasonably available); (b) keep the goods and get compensation for any drop in value of the goods caused by the failure; or (c) agree with EVSE Australia to a repair of the goods; and - under express warranty, EVSE Australia may either repair or replace the goods or offer a refund in accordance with the express warranty. A "major failure" is defined in the ACL and broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard you should refer to the ACL. If you reject goods purchased from EVSE Australia in accordance with the ACL, you must return the goods to EVSE Australia. If the goods cannot be returned without significant cost to you as prescribed under the ACL, you may ask EVSE Australia to collect the goods. If goods are accepted for repair, EVSE Australia will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the ACL. If you are entitled to a refund under the ACL, your refund will be issued by credit card, EFT or PayPal depending on your original payment method for the goods. #### WHAT HAPPENS AFTER YOUR GOODS HAVE BEEN REPAIRED? After your Goods have been repaired or replacement Goods become available, as the case may be, EVSE Australia will contact you to make arrangements for delivery of your Goods. EVSE Australia will only pay for delivery of the Goods if they were repaired or replaced because of a major failure or if EVSE Australia is required by law to meet the delivery cost. #### NON RETURNABLE GOODS Except where required under the ACL or other applicable consumer protection laws or regulations, the following products are not eligible for return: - Electronic software; - Subscriptions to software programmes; - Opened software where the applicable licence has been used, copied or disclosed; - Gift Cards and recharge cards to extent they have been used or expired. Except where required under the ACL or other applicable consumer protection laws or regulations, opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. #### STATUTORY RIGHTS NOT AFFECTED This Returns Policy will not affect your statutory rights including those under the ACL. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence. #### FURTHER INFORMATION If you have a question in relation to this Returns Policy or believe that EVSE Australia or any of our staff have not observed your rights under the ACL, please do not hesitate to contact EVSE Australia by writing to: Customer Service EVSE Australia 19/287 Victoria Road Rydalmere NSW 2116 ABN 95 614 095 644 ![EVSE](https://explore.evse.com.au/hubfs/EVSE%20generic-3.png) Australia's trusted EV charging specialists Terms & Conditions Privacy Policy Returns Policy [evse.com.au](https://evse.com.au) © 2025 EVSE Australia Pty Ltd. All rights reserved. Copyright © 2026 MakeWebBetter All Rights Reserved. [Privacy Policy |](https://evse.com.au/privacy-policy/) [Terms & Conditions](https://evse.com.au/terms-and-conditions/)